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DEZIDE ADVISOR FOR THE TELECOM INDUSTRY

Reduce customer service costs, increase quality and customer satisfaction.
Increase agent efficiency through automation

READ MOREGET FREE DEMO

DEZIDE ADVISOR FOR THE TELECOM INDUSTRY

Reduce customer service costs, increase quality and customer satisfaction.
Increase agent efficiency through automation

READ MOREGET FREE DEMO
What we do

Intelligent guided troubleshooting solutions for optimizing and automating service and business processes

Dezide Advisor is the market leading knowledge management tool for optimizing customer service processes. Users are guided through question-answer processes in a structured way. Dezide’s intelligent guides are based on a self-learning AI technology.

Build a guide

Capture the knowledge of your gurus

Publish it

One-click deployment to all channels

Optimize it

Automatic updates using self-learning

FAST AND FLEXIBLE GUIDE BUILDING

Build mobile responsive guides in hours and days, not weeks.

The Guide Builder allows you to build guides without manually specifying the optimal troubleshooting flow – simply add causes, actions and questions and publish … our decision engine takes care of the rest.

“This product will help us serve the increasing numbers of customers that prefer trying to resolve their own issues and they will be able to get qualified help – around the clock 24 hours a day”

Yjólfur Magnus Kristinsson, Customer Service Director,
Vodafone

Meet some of our customers

Some of the companies that already trust us

”Dezide is a central element in our strategy to provide the best service to our customers as well as reducing costs in the service area”

Johnny Stephansen, SVP Service & Plant
Vestas

“Dezide enables technicians to find solutions by following dynamic diagnostics explained with animations, videos and pictures”

Dominique Ehrhardt, Group Leader Field Service
Liebherr Mining

"Dezide translates very complicated business rules into easy-to-follow guides and automatically presents the most logical next step for our agents"

Christian Yde, Program Manager
TDC

Get started today! Request a FREE demo

REQUEST MY DEMO

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  • Products
    • HUGIN Development licenses
      • HUGIN Explorer
      • HUGIN Developer
      • HUGIN Educational
      • HUGIN Researcher
    • Services
      • Training
      • Online Training
      • Consultancy
      • HUGIN Support Pack
    • HUGIN Products
      • HUGIN FiNDR
      • HUGIN PredictIT
      • Free trial
    • HUGIN Download Links
      • Download Links
    • HUGIN Deployment license
      • HUGIN OEM
  • Solutions
    • BayesFraud
    • BayesAML
    • BayesCredit
  • Industry
  • Technology
  • Resources
  • About
    • COMPANY PROFILE
      • Team
      • Board
      • History
    • NEWS
      • News
      • Events
    • PARTNERS
      • Our partners
    • RESELLERS
      • Our resellers
    • CUSTOMERS
      • Customers
  • Contact
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