Capture the knowledge of your gurus
What we do
Intelligent guided troubleshooting solutions for optimizing and automating service and business processes
Dezide Advisor is the market leading knowledge management tool for optimizing customer service processes. Users are guided through question-answer processes in a structured way. Dezide’s intelligent guides are based on a self-learning AI technology.
Build a guide
Publish it
One-click deployment to all channels
Optimize it
Automatic updates using self-learning
FAST AND FLEXIBLE GUIDE BUILDING
Build mobile responsive guides in hours and days, not weeks.
The Guide Builder allows you to build guides without manually specifying the optimal troubleshooting flow – simply add causes, actions and questions and publish … our decision engine takes care of the rest.
“This product will help us serve the increasing numbers of customers that prefer trying to resolve their own issues and they will be able to get qualified help – around the clock 24 hours a day”
Yjólfur Magnus Kristinsson, Customer Service Director,
Vodafone