Trouble Shooting - Automated Decision Support for Customer Support Operations
It is a complex task to troubleshoot a printing system that consists of several components, like the application the user is printing from, the printer driver, the network connection, the server controlling the printer, the printer itself, and all the subcomponents of these components, etc. The printer industry spends millions of dollars a year on troubleshooting operations. Given observed symptoms, this new breed of troubleshooting systems can compute optimal sequences of troubleshooting steps, and thereby reduce the expected cost of repair to a minimum.
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