Hugin Support Pack ensures the success of your investment in our technology. We provide unmatched service to our worldwide customers and partners through commitment to customer satisfaction and dedication to personalized support. Purchasing a Hugin Support Pack gives you access to following

A Hugin Support Pack can be ordered for all our products. The price for a Hugin Support Pack is 25% of the list price on the ordered product and is valid 1 year from initial purchase or latest renewal.

If you order your products with a Hugin Support Pack Subscription your Hugin Support Pack is automatically renewed once a year.

 

Access to New Releases and Product Updates
Hugin Expert product releases are made available to customers for immediate download and installation. Additionally, customers can, on request, receive a product CD for major releases by contacting their sales representative.

 

Discount on Training Courses
To help our Hugin Support Pack customers get the maximum benefit from their investments we offer a 15% discount on our training courses. Utilizing this offer will give you a thorough inside view of the technology and its capabilities within your line of business.

 

Discount on Consulting Services
To get the optimal benefit from your technology investment we tailor our services to your goals and offer a 15% discount on our consulting services. From initial design through implementation, our consultants will work with you to analyze your business domain, work out answers and build your solutions.

 

Personalized Point of Contact
As a Hugin Support Pack customer, you are assigned a senior support specialist who is knowledgeable about your environment and your business needs. This senior support specialist becomes a remote member of your project team and is available when needed with support on installation, use of products features, etc.

 

Multiple Contact Methods
The Hugin Support Pack customers may contact Technical Support in the manner that best suits their business needs, whether it is via e-mail, web, phone or fax.

 

Notification of Priority Issues
Hugin Support Pack customers will be notified about known issues as they arise. If an issue is identified that could have an impact on your environment, your Premium Support Consultant will contact you and offer a solution or a workaround until a fix is available.

 

Priority Involvement in Beta Programs
As a Hugin Support Pack customer, you will benefit from priority involvement in Hugin Experts Beta Programs. This gives your organization increased visibility into upcoming Hugin Expert product releases and provides you with the opportunity to impact future product direction.

 

On-site Visits
A senior member our Technology Consultant team will visit your site to troubleshoot your technical support cases for a daily fee. This service allows technical support to work with you to ensure all of your open technical support cases are correctly prioritized and up-to-date. You will also benefit from hands-on troubleshooting by our Technology Consultant team, with the goal of resolving as many open cases as possible during the visit. Hugin Expert Technical Support requires two weeks advanced notice for each on-site visit. In order to request an on-site visit, please contact Hugin Expert Technical Support.